Shipping and Refund Policy

Thank you for shopping with Miles Sun. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 1 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Shipping Policy

Thank you for shopping with Miles Sun Holding Group Limited. We strive to provide you with a seamless and efficient shipping experience. This Shipping Policy outlines important information regarding the shipping of your orders.

Shipping Destinations:

We currently offer shipping to China and the Hong Kong Special Administrative Region of the People's Republic of China. If your location is not included in this list, please contact our customer support team for further assistance.

Processing Time:

Once your order is placed, please allow 1 day for us to process and prepare your order for shipment. This includes order verification, quality checks, packaging, and other necessary procedures. Please note that processing time does not include weekends or holidays.

Shipping Methods and Delivery Time:

We offer various shipping methods for your convenience. The estimated delivery time for each shipping method may vary depending on your location and other factors beyond our control. Please refer to the shipping options and estimated delivery times provided during the checkout process.

Shipping Costs:

Shipping costs are calculated based on factors such as the weight and dimensions of your order, shipping destination, and the selected shipping method. The shipping cost will be displayed during the checkout process before you confirm your order.

Customs and Import Duties:

Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient. These charges may vary and are determined by the customs policies of the respective country. We recommend contacting your local customs office for more information on potential fees or restrictions.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with tracking information. This will allow you to track the progress of your package during transit. Please note that it may take some time for tracking information to be updated by the shipping carrier.

Order Issues and Support:

If you encounter any issues with your order, such as delays, damages, or missing items, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and provide you with a satisfactory solution.

Changes to the Shipping Policy:

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team.

Thank you for choosing Miles Sun Holding Group Limited. We appreciate your business.

Miles Sun Holding Group Limited

If you have any questions on how to return your item to us, contact our customer service team at info@milessun.org .

Please note that this refund policy applies only to purchases made directly through our website. If you have purchased our products or services through a third-party vendor or retailer, please refer to their refund policy for assistance.

We reserve the right to make changes to this refund policy without prior notice. Any updates or modifications will be posted on this page.